Business IT Support
That Keeps You Running.
A complete IT department in one engagement. Help desk, security operations, cloud administration, compliance support, and quarterly strategy reviews delivered against SLAs you can audit.
What Is Included
A Complete IT Department
In One Engagement.
Help desk, network operations, security, cloud, backup, compliance, and strategy delivered as one accountable service. No more juggling four vendors with different invoices.
24/7 Help Desk
Around the clock support staffed by live engineers in the United States. Tickets are answered, prioritized, and tracked with SLA commitments you can audit.
Network and Infrastructure
Managed firewalls, switches, wireless, and SD WAN. Continuous monitoring catches degradation before it becomes downtime, with documented change control.
Cybersecurity Operations
Layered defense including endpoint detection and response, email security, identity protection, and 24/7 SOC monitoring. Quarterly risk reviews included.
Cloud and Microsoft 365
Tenant administration, license optimization, conditional access policies, and migration support for Microsoft 365, Azure, AWS, and Google Workspace.
Backup and Business Continuity
Image based server backups, cloud replication, and tested recovery runbooks. Documented RTO and RPO targets that match how your business actually operates.
IT Strategy and Vendor Management
A dedicated virtual CIO meets with your leadership quarterly to align technology spend with business goals and manage your software and carrier vendors.
Compliance and Audit Support
Documentation, evidence collection, and control mapping for HIPAA, PCI, SOC 2, and other frameworks your customers and regulators require.
Onsite and Field Service
Local technicians dispatched same day for hardware replacement, office moves, cabling, and any issue that requires hands on resolution.
Why ITP 360
Why Businesses
Pick ITP 360.
Real Engineers, First Call
You reach a credentialed engineer on the first call, not a triage script. Most issues are resolved during the same call without escalation.
Documented Environment
Within 30 days of onboarding, you have a complete documentation set covering every server, application, vendor, and process. You own it, even if you leave.
Security Built In
Every plan includes EDR, email security, MFA, dark web monitoring, and quarterly risk assessments. Compliance posture is part of the service, not an upsell.
Quarterly Business Reviews
A vCIO meets with your leadership every quarter to review tickets, spend, risk, and roadmap. Technology decisions are tied to business outcomes you can measure.
Reporting You Can Audit
Monthly reports cover ticket volume, response times, SLA performance, security events, and budget. Numbers you can share with your board.
How We Work
Onboarding to Operations
in Four Steps.
A repeatable process that starts with a real assessment and ends with quarterly reviews tied to business outcomes.
Discovery and Assessment
Two week assessment of your environment, security posture, and operational risks. You receive a written report with findings and a fixed price proposal.
Onboarding and Documentation
Inventory every device, application, and vendor. Deploy security and monitoring agents. Document runbooks and recovery procedures.
Daily Operations and SLA
Help desk, monitoring, security, and onsite service operate against contractual SLAs. Tickets are tracked end to end with full visibility.
Strategic Review
Quarterly business reviews with leadership cover ticket trends, security posture, vendor performance, and the technology roadmap for the next quarter.
Related Services
Looking for Something More Specific?
Small Business IT Support
A flat rate plan tuned for companies under 100 employees. Less complexity, same security posture.
Outsourced IT Support
A side by side comparison of outsourced IT versus an in house hire, with real numbers and tradeoffs.
Managed IT Services Miami
If you operate in South Florida, see our local pricing, response times, and onsite coverage.
Frequently Asked Questions
Common questions from operations and technology leaders evaluating business IT support.
Ready to upgrade your IT support?
Schedule a free assessment. We will audit your current state, flag the gaps, and deliver a fixed price proposal with clear SLAs.