ITP360ITP360
HomeAbout UsServicesSupportInsightsFAQContact
(305) 317-0959Client Portal
Fast & Reliable IT Support

24/7 IT Support
for Miami Businesses.

Live engineers in Miami, sub-15-minute response on critical issues, same-day on-site service, bilingual English/Spanish team. Built for the way South Florida businesses actually operate.

Schedule Free Consultation(305) 317-0959
<15min
Critical Response
24/7
Live Help Desk
85%
Resolved Remotely
Bilingual
EN / ES

IT support that actually answers the phone.

Most IT support contracts in Miami get sold on a promise nobody bothers to verify: "live 24/7 support." In practice, that usually means an answering service after 5 PM, a queue you sit in for 45 minutes during business hours, and Tier 1 reps reading from a script. We do this differently — every call rings to an engineer in Miami, every ticket has an owner inside 15 minutes for critical issues, and every escalation path is documented in your contract.

ITP360 has provided IT support to South Florida businesses for over 20 years. Our help desk is in Miami, our technicians live across Miami-Dade, Broward, and Palm Beach, and our entire support staff is bilingual English/Spanish — including the technical Spanish needed to talk through server, network, and security issues without translation friction. Whether you need full managed IT support, supplemental coverage for an internal team, or a backstop for after-hours and weekends, the fundamentals are the same: fast, local, accountable.

Our Support Services

Comprehensive IT Support
for Every Business Need.

From help desk tickets and remote troubleshooting to on-site visits and new employee onboarding, our Miami team handles every aspect of your IT support.

24/7 Help Desk Support

Round-the-clock technical support from live engineers in Miami — never an answering service, never offshore Tier 1. Call, email, or submit a ticket through the portal. Critical issues are triaged in under 15 minutes regardless of time of day.

On-Site IT Service

Local Miami technicians dispatched same-day for hardware swaps, network outages, cable runs, equipment installs, and anything that needs hands. Standard on-site response across Miami-Dade is 1–2 hours; we also cover Broward and Palm Beach.

Remote Troubleshooting

Secure remote access via Splashtop, ConnectWise, or your preferred screen-share tool. About 85% of tickets are resolved remotely without ever leaving the user&rsquo;s seat — usually inside the same call.

Server & Infrastructure Management

Proactive monitoring, patching, and maintenance for Windows Server, Linux, VMware, Hyper-V, and hyperconverged environments. Most issues are caught and fixed before users notice them.

Workstation & Endpoint Support

Desktop, laptop, and mobile support across Windows, macOS, iOS, and Android. OS updates, software installs, performance tuning, hardware diagnostics, BIOS firmware, encryption, and warranty coordination with Dell, HP, Lenovo, and Apple.

Email & Collaboration Support

Microsoft 365, Google Workspace, Teams, Zoom, Slack. Mailbox migrations, shared mailbox setup, distribution lists, calendar permissions, SSO and conditional access, MFA enforcement, and the inevitable "why isn&rsquo;t this calendar invite showing up" debugging.

Printer & Peripheral Support

Network printer deployment, driver management, scan-to-folder, scan-to-email, secure pull printing, and the full spectrum of office hardware: scanners, label printers, signature pads, USB hubs, conference cameras. The unglamorous tickets we handle without complaint.

New Employee IT Setup

End-to-end onboarding: workstation imaging or provisioning via Intune/Jamf, Microsoft 365 / Google Workspace account creation, group/permission assignment, MFA enrollment, line-of-business app installs, and a documented welcome checklist for the new hire.

Remote vs. on-site

What works remotely — and what needs hands on it.

About 85% of tickets are resolved remotely without anyone leaving their seat. The other 15% legitimately need a technician on-site. Here’s how to know which is which before you submit the ticket.

Remote support (typically < 30 min)

Most tickets resolve in the first session

  • Password resets and account lockouts
  • Email errors and M365 / Google Workspace configuration
  • Software installation, updates, license activation
  • Performance troubleshooting (slow laptop, browser issues)
  • Printer driver and scanner setup
  • VPN, MFA, and remote-access reconfiguration
  • Backup verification and restore from cloud snapshots
  • Application support and end-user training

On-site dispatch (1–4 hours)

When physical access is required

  • Hardware replacement (laptop, desktop, server, switch, AP)
  • Cable runs, structured cabling, patch panel work
  • New-office IT buildouts and relocations
  • Network closet cleanup and rack work
  • Security camera, access control, AV system installs
  • Conference room and reception desk hardware setup
  • On-site training for new staff or new systems
  • Hands-and-eyes during ISP or vendor on-site visits

How it works

How a ticket actually moves through our help desk.

No mystery, no black box. Here’s exactly what happens from the moment you call or submit a ticket to the moment it’s closed.

1

Submit a Ticket

Call (305) 317-0959, email support@itp360.com, or open a ticket in the self-service portal. Every request is logged with a unique ticket number you can reference.

2

Triage & Prioritize

Our dispatcher assigns severity (Critical / High / Normal / Low) and routes to the right engineer. Critical issues page the on-call team within 15 minutes, including overnight.

3

Resolve Remotely or On-Site

85% of tickets are fixed in the first remote session. For hardware, network, or anything physical, we dispatch a Miami-based technician — typically on-site in 1–2 hours for critical issues.

4

Close, Document, Prevent

Resolution and root cause are documented in your knowledge base. Recurring issues get flagged for permanent fixes so the same ticket doesn&rsquo;t come back next month.

By phone

(305) 317-0959

Fastest for urgent issues

By email

support@itp360.com

Auto-creates a ticket

Self-service portal

portal.itp360.com

Track status, see history

What we resolve

The kinds of issues we handle every day.

If your team is calling someone about any of these, that’s our day-to-day. The list isn’t exhaustive — it’s the recurring shape of what crosses the help desk.

Email & calendar

  • ·Can't receive external email
  • ·Calendar invites disappearing
  • ·Distribution list permission errors
  • ·Shared mailbox access
  • ·Suspected phishing attempts
  • ·M365 password reset / MFA reset

Connectivity

  • ·Internet circuit down
  • ·Wi-Fi slow or dropping
  • ·VPN won&rsquo;t connect
  • ·VoIP call quality / jitter
  • ·Office switch port not working
  • ·Site-to-site VPN failure

Devices & software

  • ·Laptop won&rsquo;t boot
  • ·Microsoft 365 app errors
  • ·Browser printing/scanning issues
  • ·Drive almost full
  • ·Antivirus blocking software
  • ·Software install / license activation

Servers & infrastructure

  • ·Server unresponsive
  • ·Backup job failing
  • ·Disk space critical
  • ·Patch deployment review
  • ·Active Directory account locked
  • ·File share access errors

Security

  • ·Suspicious login alert
  • ·Endpoint quarantine release
  • ·Compromised account response
  • ·MFA device replacement
  • ·Phishing reporting / quarantine review
  • ·Vulnerability finding remediation

New user / offboarding

  • ·New employee workstation
  • ·Account + email setup
  • ·Group / app permissions
  • ·Departing employee data export
  • ·Mailbox forwarding setup
  • ·License reclamation

Why ITP360

Why Miami businesses
choose our IT support.

Rapid Response Times

Sub-15-minute response on critical issues, sub-1-hour on standard requests during business hours. SLAs are written into every contract and tracked monthly — not aspirational.

Bilingual Support Team

Fully bilingual English/Spanish help desk. End users get support in the language they actually use, which cuts ticket resolution time and prevents the miscommunications that escalate small problems into big ones.

Local Miami Technicians

Engineers based in Miami-Dade County — not offshored, not subcontracted to "partners." When you call at 2 AM, you reach someone in Miami who has access to your environment.

Predictable Monthly MSP Pricing

Flat per-user monthly contract — no break/fix, no hourly billing, no per-ticket fees, no "after-hours" surcharges. You know exactly what IT costs every month from day one.

Proactive Problem Prevention

24/7 monitoring catches failing drives, exhausted disk space, certificate expirations, and patch failures before they cause outages. Our average client&rsquo;s ticket volume drops 40–60% within six months.

Bilingual support is not a checkbox — it’s how this works in Miami.

Miami-Dade is roughly 70% Hispanic and the working language across most offices is functionally bilingual. A help desk that supports English-only pushes the burden onto whichever bilingual employee happens to be free — and quietly drives non-English-dominant staff to avoid submitting tickets at all. That’s a productivity tax nobody measures.

Our entire help desk is bilingual English/Spanish, including the technical vocabulary needed to talk through firewall rules, MFA enrollment, M365 conditional access, and server work without losing precision. Spanish-language submissions get Spanish-language responses. Voicemails in Spanish get callbacks in Spanish. Ticket notes stay in the user’s preferred language so they can read their own history.

We also handle accent diversity — Cuban, Argentine, Colombian, Mexican, Venezuelan — without anyone having to repeat themselves three times. For managed-service clients with significant cross-border operations, we extend the same bilingual coverage to remote workers in Latin America.

The data

~70%

of Miami-Dade residents speak Spanish at home (US Census). Across our managed-service clients, an average of 42% of help-desk interactions occur in Spanish or mixed code-switched English/Spanish.

The impact

Clients that switched from English-only to bilingual support typically see 25–40% more tickets submitted in the first quarter — not because more things are breaking, but because users who previously worked around problems now ask for help.

<15min
Critical response
24/7
Live help desk
85%
Resolved remotely
Miami
Local team

IT support in Miami — FAQ

Detailed answers to the questions Miami business owners actually ask before signing an IT support contract.

Our SLA targets are: Critical (system down, security incident) — 15 minutes 24/7. High (significant degradation, single user blocked) — 1 hour during business hours, 2 hours after-hours. Normal (functional issue, no workstoppage) — 4 business hours. Low (informational, scheduling) — same business day. Actual average is well inside those targets. After-hours pages route to a live on-call engineer in Miami, not an answering service, so you reach a human who can actually fix the problem.
IT support is the reactive piece — somebody has a problem, we fix it. Managed IT services is the broader contract that bundles IT support together with proactive monitoring, patch management, cybersecurity, backup, vendor management, strategic planning (vCIO), and quarterly business reviews. Most clients sign up for managed IT because the proactive side prevents the support tickets in the first place — but you can start with support-only and grow from there. We offer both. The right starting point depends on whether you already have any internal IT staff and what your current systems look like.
Yes. Our technicians live in Miami-Dade County and we dispatch on-site every business day across Miami-Dade, Broward, and Palm Beach. Standard on-site response in Miami-Dade is 1–2 hours for critical issues, 4 hours for non-critical. Broward and Palm Beach are 2–4 hours depending on which part of the county. Common reasons we go on-site: hardware swaps, network equipment issues, cabling, new-office buildouts, server rack work, security camera installs, and anything where remote troubleshooting hits a physical wall.
We're 100% managed services — no break/fix, no hourly billing. All support is delivered through a flat monthly per-user MSP contract that ranges from $120 to $200 per user per month depending on which protection tier you choose (the lower end is baseline managed IT plus standard endpoint protection; the upper end adds advanced security like EDR/MDR, security awareness training, and compliance program support). The contract includes unlimited remote and on-site tickets, monitoring, patch management, and help desk. M365 licensing, backup, and projects (cloud migrations, office buildouts, M&A integrations) are quoted separately. We always start with a free environment assessment so the proposal is based on what you actually have.
You call, email, or click the support icon on your desktop. We answer, you describe the issue, the engineer types a unique session code into our remote tool, and they see your screen with your permission. You can watch what they're doing, type chat messages, and end the session anytime. Most tickets are fixed inside the call — password resets, software installs, M365 errors, browser issues, printer setup. For longer fixes (server work, batch installs), we can run the session unattended overnight against monitored boxes after you approve the work. Every action is logged.
Yes — we support both as first-class environments. Windows for the majority of our clients (10 to 500 endpoints), and macOS for creative agencies, executives, and increasingly engineering teams. We deploy Microsoft Intune for Windows fleets and Jamf Pro for Apple shops, with consistent security baselines, conditional access, FileVault/BitLocker encryption, and patch management across both. We also handle Linux servers, iOS, Android, and the long tail of business hardware (network gear, printers, conference room systems, security cameras) most generalist IT shops avoid.
Calling our main number after hours rings to the on-call engineer's mobile. For Critical-severity tickets, that engineer pages immediately and starts working — no callback queues, no "someone will call you tomorrow." For Normal / Low severity submitted after hours, the ticket lands in the queue and gets picked up first thing the next business day. Holidays and weekends run the same 24/7 on-call rotation. If you're an existing managed-service client, your environment documentation and credentials are already accessible to the on-call engineer — they don't have to wake up the account manager to start working.
Yes — every member of our help desk is bilingual English/Spanish, including technical Spanish (we run training internally so people aren't fumbling between "router" and "enrutador" mid-call). Spanish speakers can submit tickets in Spanish, get callbacks in Spanish, and read documentation in Spanish if needed. We also handle accent-neutral phone support for clients whose customers or staff prefer specific dialects (Cuban, Argentine, Colombian, Mexican). For Miami's reality — where a 30-person office often has 20 native Spanish speakers — this is the single highest-leverage thing we do for end-user satisfaction.
We act as your technology general contractor — we work the issue regardless of whose software it is. If your accounting system, dental practice software, or industry-specific app is broken, we triage the issue (is it the app, the workstation, the network, the database?), engage the vendor on your behalf, and stay on the call until it's resolved. We don't hand you off to vendor support and disappear. For deeply specialized software (medical EHRs, niche industry apps), we may not be the primary expert, but we'll never make you the project manager between us and the vendor.
Standard onboarding is 2–4 weeks from contract signature. Week 1 is environment discovery — we audit your endpoints, network, security posture, software inventory, vendors, and document everything. Week 2 is deploying our monitoring and security agents to your fleet without disrupting users. Week 3 is migrating ticket history and credentials from your prior provider or internal docs. Week 4 is the formal handoff and your first business review. For emergencies (your IT person quit, your prior MSP just disappeared, you were breached), we can start operational support within 48–72 hours and complete the full onboarding in parallel.

Find us

Based in Miami

Headquartered in South Florida. Bilingual team. 20+ years here. On-site by appointment only.

ITP360

4380 SW 74 AVE Suite D
Miami, FL 33155

Hours

Mon-Fri 9:00 AM - 5:00 PM

24/7 for managed-service customers

Reviewed on Google

Read what Miami businesses say about working with ITP360. Or leave a review if we’re already your IT partner.

Read reviews on GoogleLeave a review

Try us with one ticket.

Free 30-minute IT assessment. We'll tell you straight what's working, what isn't, and whether we're the right fit for your business.

Book Consultation(305) 317-0959