ITP360ITP360
HomeAbout UsServicesSupportInsightsFAQContact
(305) 317-0959Client Portal
Network Diagnostics

Free Network Speed Test
for Miami Businesses.

Run a comprehensive browser-based diagnostic. Measure latency, jitter, packet loss, and download speed against ITP360's Miami infrastructure — no install, no signup, no tracking.

Test Duration
Latency

Measures round-trip time to our servers continuously for the selected duration.

Jitter

Calculates variation in latency over time — critical for VoIP call quality.

Packet Loss

Tracks failed requests over the full test duration to catch intermittent drops.

Download Speed

Estimates throughput by downloading a test payload from our servers.

What this test measures

Four metrics define whether your internet circuit is healthy for business use. Bandwidth alone tells you very little — a 1 Gbps line with high jitter will still make every Zoom call painful.

Latency

ms

Round-trip time for a packet. Drives the feel of every interactive app — typing in a remote desktop, opening a Salesforce record, joining a Zoom call.

Good
< 30 ms
Bad
> 80 ms

Jitter

ms

Variation in latency between consecutive packets. Even fast connections sound terrible on VoIP if jitter is high — packets arrive out of order and the codec drops frames.

Good
< 10 ms
Bad
> 30 ms

Packet Loss

%

Percentage of packets that never arrived. Web browsing tolerates loss (TCP retransmits), but voice, video, and games don't — anything over 1% is a real problem.

Good
0%
Bad
> 1%

Download Speed

Mbps

Sustained throughput from ITP360 servers to your browser. Should match what your ISP sold you. If it's chronically under 50% of plan, your circuit is under-provisioned or oversubscribed.

Good
Matches plan
Bad
< 50% of plan

What speed does your business actually need?

Rule of thumb for Miami businesses on cable, fiber, or fixed wireless. These are minimums for a comfortable experience — not the absolute floor.

Use caseDownloadUploadLatency
Single user — email, web, light video calls25 Mbps5 Mbps< 50 ms
Home office — daily Zoom + cloud apps100 Mbps20 Mbps< 30 ms
5–10 person office — M365, VoIP, cloud apps200 Mbps100 Mbps< 30 ms
25+ person office — heavy VoIP + video500 Mbps500 Mbps< 20 ms
Creative / video / on-prem servers1 Gbps1 Gbps< 15 ms
Multi-site / data-intensive workloads10 Gbps10 Gbps< 10 ms

VoIP rule of thumb: budget ~100 Kbps per concurrent call. A 25-seat office running all phones at once needs ~3 Mbps just for voice — trivial on capacity, but the line has to be clean (low jitter, zero loss).

How to interpret your results

Run the test wired first, then on Wi-Fi. Plug a laptop directly into your router with an ethernet cable and run the test. That number is what your ISP is actually delivering. Then disconnect and run it again on Wi-Fi from your normal seat. The delta is what your Wi-Fi infrastructure is costing you — and it’s usually larger than people expect.

If wired latency is over 80 ms in Miami, something is wrong. Local ISP connections to a Miami-hosted server should land between 5 ms (fiber) and 40 ms (cable). High wired latency usually means your traffic is being routed out-of-state before coming back, or your cable modem is in a bad provisioning state. Reboot the modem first.

If jitter is over 30 ms on Wi-Fi but fine on ethernet, your access point is the problem. Common causes: too many devices on a consumer-grade AP, 2.4 GHz interference from neighbors, or running on a channel that overlaps with another network. Business-grade APs (Cisco Meraki, Aruba, UniFi) with proper site survey usually solve this.

If packet loss is over 1% on a wired test, you have a real network problem. Check the obvious things first — cable quality, switch port LEDs, firewall logs — then call your ISP and ask them to run a line test from their side. Capture screenshots of multiple test runs over a few hours; intermittent loss is hard to prove without data.

If download speed is under 50% of your plan, you’re not getting what you pay for. ISPs in Miami oversell capacity, and cable plant gets congested during business hours. Run the test multiple times across the day and document the results. ITP360 can correlate against our monitoring data and help you push back to the ISP with evidence — or move you to a fiber circuit that doesn’t suffer from shared contention.

Network speed test FAQ

Common questions about interpreting results, choosing a connection, and fixing slow networks.

The test runs four real-world measurements against ITP360 infrastructure: latency (round-trip time of a packet, in milliseconds), jitter (variation in latency between consecutive packets), packet loss (percentage of packets that never arrived), and download throughput (sustained data transfer rate from our servers to your browser). All four matter — a high-speed link with high jitter will still produce choppy video calls.
For a typical 10-person office in Miami using Microsoft 365, Zoom, and a few cloud apps, plan on a minimum of 100 Mbps down / 50 Mbps up with under 30 ms latency and under 5 ms jitter. Heavier use cases — VoIP for 20+ phones, large file transfers, video editing, on-prem servers serving remote users — typically need 500 Mbps to 1 Gbps symmetric fiber. If your test shows under 50 Mbps or latency over 80 ms on a wired connection, your circuit is likely the bottleneck.
Bandwidth (download speed) and latency are independent. You can have a 1 Gbps cable connection with 60 ms latency, or a 100 Mbps fiber line with 8 ms latency — and the fiber line will feel faster for everything except large downloads. Common causes of high latency in Miami: cable modem provisioning, ISP routing through Atlanta or Ashburn instead of the local NAP, an overloaded Wi-Fi access point, or DNS lookups going to a far-away resolver. If latency is over 50 ms on a wired test, start with your ISP and router.
Jitter is the variation in the time it takes consecutive packets to arrive. If packets arrive at 20 ms, then 22 ms, then 21 ms, you have ~1–2 ms of jitter — voice and video will sound crisp. If they arrive at 20 ms, then 80 ms, then 25 ms, you have ~50 ms of jitter — calls glitch, audio drops out, and video freezes even though the average latency looks fine. For VoIP and video conferencing, keep jitter under 30 ms; under 10 ms is ideal. Wi-Fi is the #1 cause of jitter; switching the offending device to ethernet usually solves it.
No. Packet loss means some packets never arrive at all and have to be re-transmitted. Even 1% packet loss will cause noticeable problems for voice calls, video, and online games. TCP-based downloads (web pages, file transfers) may still appear fast because TCP automatically retries, but the underlying network is unhealthy. Over 2% sustained loss on a wired connection points to a bad cable, a failing switch port, ISP congestion, or a misconfigured firewall.
Run it both ways. Start with a wired ethernet connection directly to your router — that tells you what your ISP circuit is delivering. Then run it on Wi-Fi from your normal seat. The difference is your Wi-Fi loss. It's common to see 1 Gbps over ethernet and 80 Mbps over Wi-Fi from a conference room — that means your Wi-Fi infrastructure is the bottleneck, not your internet circuit. Both problems are fixable; they require different solutions.
Each speed test measures against different servers using different protocols. Ookla tests against a nearby Ookla server (often inside the ISP's network) and reports the best possible number. fast.com tests against Netflix CDN. This test measures against ITP360's infrastructure in Miami over standard HTTPS — closer to what a real business app actually experiences. If your Ookla result is dramatically better than your result here, the issue is likely peering or routing between your ISP and the wider internet, not your circuit capacity.
Start with the easy stuff: reboot your router, switch to a wired connection, and re-run the test. If results are still poor, capture screenshots and share with ITP360 — we can correlate against our monitoring data, run a packet capture, and pinpoint whether the problem is your circuit, your LAN equipment, your firewall, or upstream ISP congestion. Miami's hurricane season and shared cable plant mean intermittent issues are common; getting historical data over a week often reveals patterns that a single test misses.
Yes. ITP360 operates as an Internet Service Provider in Miami with fiber-lit buildings across Brickell, Doral, Coral Gables, and Kendall. If your building is already on our fiber network, we can deliver symmetric 100 Mbps to 10 Gbps circuits with sub-5-ms latency to the Miami NAP and SLA-backed uptime. Check our /fiber/ page for the building directory or contact us to see if your address is fiber-eligible.
Completely safe. The test runs entirely in your browser using standard HTTPS requests to ITP360 servers — no plugins, no downloads, no signup, no tracking beyond standard server access logs. Stop the test at any time by closing the tab.

Bad results? We can fix that.

Our Miami network engineers diagnose intermittent latency, packet loss, ISP routing issues, and Wi-Fi bottlenecks every day. Free 15-minute consultation — bring your screenshots.

Book Consultation(305) 317-0959